James Welch Food — Terms of Service & Booking Policies

This website is operated by James Welch Food, a registered trading name of The Bespoke Food Group Limited. Throughout the site, the terms “we”, “us” and “our” refer to The Bespoke Food Group Limited.

1. Private Table Ticket Bookings (Shared Events)

Payment: All individual ticket bookings for our 'Private Table' experiences must be paid 100% upfront via our secure online checkout to reserve your seat.

Cancellations & Refunds: Due to the highly intimate nature of our 12-seat dinners and upfront seasonal ingredient sourcing, all ticket sales are strictly non-refundable.

Ticket Transfers: If you cannot attend, your ticket is 100% transferable. You are welcome to pass your seat on to a friend or family member. Please notify us of the new guest's name and severe food allergies at least 48 hours prior to the event.

2. In-Home Dining Bookings (Personal Chef)

Deposits: To lock in an in-home dining date on our calendar, a non-refundable deposit of 50% of the total quoted invoice is required upon menu approval. The remaining balance must be settled 7 days prior to the event date.

Changes to Guest Numbers: Final guest counts must be locked in 7 days before the event. We cannot reduce the invoice cost if your guest count decreases after this window.

Cancellations: Cancellations made within 14 days of the event forfeit the deposit. Cancellations within 7 days forfeit the total booking value.

Travel Fees: Bookings outside our core Auckland/Waikato zones may incur a travel and logistics surcharge, which will be itemized upfront in your final quote.

3. Food Safety, Allergies & Dietary Restrictions

All severe food allergies and dietary restrictions must be submitted in writing during the booking checkout or inquiry phase.

While we take extreme care to avoid cross-contamination when managing severe allergies, our food is prepared in kitchens that process gluten, nuts, seafood, and dairy. We cannot guarantee a 100% allergen-free environment.